Free Shipping on Every Order
All orders ship free to any address within the contiguous United States. No minimums, no fine print, no surprise charges at checkout.
Order Confirmation
You'll receive an order confirmation email as soon as your order is placed. This means we've received your order and pre-authorized your payment method.
We immediately verify stock availability with our distribution partners. Here's what happens next:
- If your item is in stock and ready to ship, we'll process your payment and get your order moving within 1–3 business days.
- If your item is on backorder or unavailable, we'll void the pre-authorization and reach out to discuss alternatives — a different configuration, an estimated lead time, or a full cancellation. Your call.
Shipment and Tracking
Once your order ships, you'll receive a tracking confirmation email within 24 hours of it leaving the warehouse. Most orders ship within 1–3 business days of your order date.
If you haven't received a shipping confirmation within 4 business days, reach out at sales@depthsource.com or call us at (833) 831-4077 and we'll find out what's going on.
Delivery and Damages
When your order arrives, inspect the outer packaging before signing for delivery. If you notice visible damage, note it on the delivery receipt before the driver leaves — that documentation matters for claims.
If damage is discovered after delivery, take clear photos of the packaging and the product immediately and email them to support@depthsource.com on the day of delivery. We'll take it from there and make it right at no cost to you.
Do not discard damaged packaging until the claim is resolved — it's often needed for carrier claims.
A Note on Marine Electronics Shipping
Large items — chartplotter bundles, trolling motors, radar systems — may ship in multiple boxes from different warehouse locations and arrive on separate days. This is normal. Your tracking confirmation will reflect all shipments associated with your order.
